Refund & Cancellation Policy

1. Overview

At Be Local Barcelona, we understand that plans can change. This Refund & Cancellation Policy outlines the terms and conditions for canceling bookings and requesting refunds. Please read this policy carefully before making a booking.

2. Cancellation Policy

2.1 General Cancellation Rules

Cancellation policies vary depending on the type of service or experience booked:

• Experiences & Tours: Cancellations must be made at least 24 hours before the scheduled start time to be eligible for a full refund.
• Restaurant Reservations: Cancellations must be made at least 2 hours before the reservation time.
• Merchant Deals: Cancellation policies are set by individual merchants and may vary.
• City Card: City Cards are non-refundable once activated, but unused cards may be eligible for refund within 7 days of purchase if not activated.

2.2 How to Cancel

To cancel a booking, you can:

• Log into your account and cancel through the "My Bookings" section
• Contact our customer support team via email or phone
• Use the cancellation link provided in your booking confirmation email

3. Refund Policy

3.1 Refund Eligibility

Refunds are processed according to the following guidelines:

• Full Refund: Available for cancellations made within the specified time frame (typically 24-48 hours before the service date)
• Partial Refund: May be available for cancellations made less than 24 hours before the service, subject to service provider policies
• No Refund: Applies to no-shows, cancellations made after the service start time, or non-refundable bookings

3.2 Refund Processing Time

Once your cancellation is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method used for the booking
• You will receive an email confirmation once the refund has been processed
• Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider

4. Special Circumstances

4.1 Weather-Related Cancellations

If a service is canceled due to severe weather conditions or other circumstances beyond our control, you will be offered:

• A full refund, or
• The option to reschedule to another available date

4.2 Service Provider Cancellations

If a service provider cancels your booking:

• You will receive a full refund automatically
• We will notify you as soon as possible
• We may offer alternative options if available

4.3 Medical Emergencies

In case of documented medical emergencies, we may offer special consideration for refunds or rescheduling. Please contact our customer support team with appropriate documentation.

5. Non-Refundable Items

The following items are generally non-refundable:

• Activated City Cards
• Digital products and downloads
• Gift cards (unless required by law)
• Services marked as "non-refundable" at the time of booking
• Processing fees and service charges

6. Modification of Bookings

Instead of canceling, you may be able to modify your booking:

• Modifications are subject to availability
• Price differences may apply if modifying to a different service or date
• Modification fees may apply depending on the service provider
• Modifications must be requested at least 24 hours before the original booking time

7. Chargebacks and Disputes

If you are not satisfied with a service, we encourage you to contact our customer support team before initiating a chargeback with your bank or payment provider. We are committed to resolving issues fairly and promptly.

8. Contact for Refunds and Cancellations

For questions about cancellations or refunds, please contact us:

9. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

10. Additional Terms

This policy is subject to our Terms and Conditions. In case of any conflict, the Terms and Conditions shall prevail. Some service providers may have their own cancellation and refund policies that apply in addition to this policy.